Thank you for shopping at DarkinCloset! Please review our shipping policy and tracking information before placing your order. If you have any questions or concerns, feel free to contact us for friendly order assistance and we’ll be glad to help you!

Order Status

· We process orders within 2-3 business days, excluding weekends and holidays.

· Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation.Please log in to your account to view your recent order history, status, and tracking information.

· If you need any assistance with your order, please contact us immediately via email or live chat. We will not be able to make changes after your order has shipped.

Shipping

For Custom Clothing It will take 20-25 working days to tailor your clothing after order confirmed.Expedited shipping(TNT,DHL,UPS,FEDEX) will take 3-5 working days to your destination.

For Stock Clothing It will take about 3-5 working days to deal with your clothing after order confirmed.Expedited shipping(TNT,DHL,UPS,FEDEX) will take 3-5 working days to your destination.

P.O. Boxes
We're so sorry for any inconvenience, but we are unable to ship clothing to P.O. Boxes. We are not responsible for any undeliverable clothing
orders placed with a P.O. Box shipping address.

Tracking Your Shipment

Once your order has been shipped, you will receive an automated e-mail with your tracking number. You can track your order on the specific website by yourself.

Customs Taxes

Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned.

Additional Fee

The shipping fee you paid to us is only to cover the postage, handling, additional services not available such as address change and reship the package.

*Please make sure the address you left on our website is right ,this is important. After we ship out the package, we don't support to change the address any more. If you still need to change the address, the fee need to be paid on your side.

*The reasons why you don't receive the package in time:
1) Wrong or incomplete address
2) Invalid phone number
3) No one at home
So make sure you can receive our email, and please check your mailbox including spam often before you receive the package.